Gather Application Insights Logs

Gather Application Insights Logs

While troubleshooting some Nerdio Manager issues, support may request Application Insights logs.

To gather the Application Insights logs:

  1. In the Azure portal, search for Applications Insights.

  2. Select the resource named nmw-app-insights-xxxxxx.

  3. On the blade on the left side, in the Monitoring section, select :Logs.

  4. If you are presented with a Getting Started window, simply close it.

  5. When presented with the Presets window, simply close it.

  6. Run the Exceptions query:

    • In the query editor, type exceptions | where timestamp > ago(10d) | order by timestamp.

    • Select Run.

    • When the query finishes, select ExportExport to CSV - all columns.

  7. Run Traces query:

    • In the query editor, type traces | where timestamp > ago(10d) and severityLevel >= 3 | order by timestamp.

    • Select Run.

    • When the query finishes, select ExportExport to CSV - all columns.

  8. Send the two CSV files as attachments in your reply to the ticket that requested the logs.

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