Alerts and Notifications

Alerts and Notifications

Nerdio Manager Notifications allow you to define rules to generate email alerts based on various conditions and actions, such as failed tasks, auto-scale actions, or role changes. Select whom to notify based on tasks, statuses, resources, etc. Notifications are defined by a condition and a corresponding action or actions to be triggered when the condition occurs.

Note: You must enable email notifications before you start to configure conditions and actions. See Configure Email Notifications for details.

Create a New Condition

Conditions allow you to specify which actions or states will trigger a notification.

To create a new condition:

  1. Navigate to NotificationsConditions.

  2. Select Add.

  3. Enter the following information:

    • Name: Type the name of the condition.

      Note: You need to specify this name when creating a corresponding notification action.

    • Targets: From the drop-down list, select the target(s).

      Note: The targets can include all tenants or workspaces, or they can be confined to a specific tenant or workspace, or a single host pool.

    • Tasks: From the drop-down list, select the task(s).

      Note: These are the action or actions that are evaluated. Examples include Add host, Disconnect user session, Stop VM, etc.

    • Run By (User): From the drop-down list, select the interactive user(s) or background process(es) that triggered the task.

    • Statuses: From the drop-down list, select the status(es) (for example, completed, error, or canceled) that this condition should match.

    • Exclusion Keywords: Type the exclusion keyword(s) to be used to suppress notifications that contain these keyword(s).

      Note: The keywords help to detect and suppress false positives.

  4. Once you have entered the desired information, select OK.

    The condition is created.

    Note: From the Notifications Conditions page, you may edit or delete conditions.

Examples of Conditions

Auto-scale errors: This condition triggers when any task started by the Auto-scale User results in an error.

Role Changes: This condition triggers when any changes are made to user roles.

Failed Desktop Image Creation: This condition triggers when either the "Power off & set as image" or the "Update 'set as image' schedule configuration" tasks end in an error.

Create a New Action

Actions are the .notifications to send out if a condition is matched.

To create a new action:

  1. Navigate to NotificationsActions.

  2. Select Add.

  3. Enter the following information:

    • Send From: From the drop-down list, select a linked email address that is used to send the notification.

      Note: Only linked mailboxes in are displayed. See Configure Email Notifications for details.

    • Send To: Type the email address(es) to send the notifications to.

      Note: Multiple emails can be specified separated by commas.

    • Conditions: From the drop-down list, select the conditions(s) to match.

    • Include task detail: Select this option to include the task detail in the body of the email and attach it as a JSON file.

  4. Once you have entered the desired information, select OK.

    The action is created.

Note: From the Notifications Actions page, you may edit, deactivate, or delete actions.

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