Does Nerdio Manager Store Customer Information?
Note: Starting with Nerdio Manager for Enterprise v5.1, feature usage is reported to our licensing system. This data helps us improve the product and contains no personally identifiable information. If you have any questions or would like to opt out, please contact the Nerdio support team.
Nerdio Manager is an Azure application that is installed in to your Azure subscription. Nerdio Manager creates a service principal in your Azure tenant and makes Microsoft Graph API and Azure API calls using that service principal to execute the tasks you initiate from the Nerdio Manager portal.
The Nerdio staff does not have access to your install of Nerdio Manager, unless you specifically grant access. Consequently, the Nerdio staff does not have access to your data.
Nerdio Manager does not collect any customer data. Your install of Nerdio Manager will report usage information to our licensing system on a periodic basis. The information is sent via https and is encrypted in transit. The data is stored in a Azure SQL database in Azure's North Central US region and is encrypted at rest.
Specifically, we store the following information in our licensing system:
License registration information you provided during installation: first name, last name, company, phone number, email address, Azure tenant & subscription ID, name and domain
Date and time you first installed Nerdio Manager
Initial version of Nerdio Manager that you installed
Current version of Nerdio Manager
Email address of user that last updated your install
Number of named users
Number of concurrent users
Number of CPU cores consumed by AVD session hosts
Number of AVD Workspaces
Number of ARM Host pools
Number of ARM session hosts
Number of AVD tenants
Number of AVD tenant host pools
Number of AVD tenant session hosts
Email address and datetime stamp of last person to sign in to Nerdio Manager
Whether Sepago is enabled in your install of Nerdio Manager
AVD Workspaces name and ID
Number of Host Pools, their names and IDs
Number of CPU cores in each host pool
Number of desktop users by host pool
Monthly active user count for current month and for past 30 days by host pool
Count of user sessions by host pool
VM size, disk size, average count of hosts for the last hour, max hosts count for the last hour, average running VMs for the last hour, max running VMs for the last hour, compute cost, storage cost
The enablement status of all features within Nerdio Manager
Nerdio Manager is Veracode verified
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