Nerdio Manager for Enterprise Scope of Support

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Nerdio Product Support

The tables on this page provide an overview Nerdio Manager for Enterprise's scope of support. 

  • Your Nerdio Manager subscription explicitly entitles you to support from our engineers to resolve issues related to any in-scope items.

  • Out-of-scope items are not directly supported by Nerdio support personnel and we cannot guarantee that we will be able to help with issues you encounter related to these items. There may, however, be some issues on which we can provide best-efforts support or advice.

For any queries related to Nerdio Manager for Enterprise support, please contact our team at nme.support@getnerdio.com.

Note

The Support Scope Guide is also available for you to print or download as a one-page infographic. 

One-pager (click to expand)

 

Support Scope Guide

Table 1. In-scope support

AVD Resources

Modern Work

Applications

Operating System

Infrastructure

  • Hostpool creation and configuration

  • Nerdio Auto-Scaling

  • Desktop image creation

  • FSLogix Installation and configuration

  • Azure Local VM deployment

  • AVD Insights Agent + Workspace setup

  • Nerdio Advisor

  • Azure Capacity Extender

  • Policy deployment

  • Policy Baseline deployment

  • Intune device management

  • Intune app deployment

  • Scripted action execution

  • FSLogix app masking/application rule sets

  • Unified Application Management

  • App Attach integration

  • Image deployment

  • Image version management

  • Nerdio Manager Portal access

Table 2. Out of scope

AVD Resources

Modern Work

Identity

Applications

Operating System

Infrastructure

  • Architectural guidance/best practices

  • AVD performance troubleshooting

  • AVD session host availability troubleshooting

  • Azure-side errors

  • VM sizing recommendations

  • Remote Desktop Client support

  • Physical endpoints and peripherals

  • FSLogix profile mounting/access troubleshooting

  • RDS licensing

  • Custom policy creation

  • Policy management best practices and architecture

  • Policy troubleshooting

  • Group policy management/troubleshooting

  • Directory sync service troubleshooting

  • Authentication/MFA support

  • Domain join troubleshooting

  • UAM/Winget application package capture

  • Custom scripted action troubleshooting

  • OS level application troubleshooting

  • Troubleshooting OS errors

  • Troubleshooting performance

  • Monitoring

  • RMM and AV best practices

  • Backup troubleshooting

  • Sysprep error assessment/mitigation

  • Azure Architecture guidance

  • Azure Network/NSG troubleshooting

  • VPN connection troubleshooting

  • Azure backup/restore troubleshooting

  • Azure Local cluster configuration/troubleshooting

  • Custom REST API troubleshooting

  • Console Connect OS installation and network troubleshooting

  • Azure Policy

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