For an overview of Nerdio Manager for Enterprise's scope of support, see the image below. For any support issues related to Nerdio Manager for Enterprise, please contact our team at nme.support@getnerdio.com.
Text-only version
Table 1. In-scope support
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AVD Resources
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Modern Work
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Applications
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Operating System
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Infrastructure
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Hostpool creation and configuration
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Nerdio Auto-Scaling
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Desktop image creation
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FSLogix Installation and configuration
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Azure Local VM deployment
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AVD Insights Agent + Workspace setup
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Nerdio Advisor
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Azure Capacity Extender
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Scripted action execution
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FSLogix app masking/application rule sets
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Unified Application Management
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App Attach integration
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Image deployment
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Image version management
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Table 2. Out of scope
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AVD Resources
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Modern Work
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Identity
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Applications
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Operating System
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Infrastructure
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Architectural guidance/best practices
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AVD performance troubleshooting
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AVD session host availability troubleshooting
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Azure-side errors
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VM sizing recommendations
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Remote Desktop Client support
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Physical endpoints and peripherals
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FSLogix profile mounting/access troubleshooting
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RDS licensing
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Group policy management/troubleshooting
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Directory sync service troubleshooting
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Authentication/MFA support
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Domain join troubleshooting
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UAM/Winget application package capture
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Custom scripted action troubleshooting
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OS level application troubleshooting
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Troubleshooting OS errors
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Troubleshooting performance
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Monitoring
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RMM and AV best practices
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Backup troubleshooting
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Sysprep error assessment/mitigation
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Azure Architecture guidance
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Azure Network/NSG troubleshooting
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VPN connection troubleshooting
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Azure backup/restore troubleshooting
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Azure Local cluster configuration/troubleshooting
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Custom REST API troubleshooting
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Console Connect OS installation and network troubleshooting
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Azure Policy
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