Many times, the support team asks for a lot of information when troubleshooting customer issues. There is an option to download application insight exceptions, but this isn't inclusive of the information needed by the support team to assist customers in troubleshooting. My suggestion is to offer a way to download the information that is most often requested by the support team so it can be provided as part of ticket creation.
Offer One-Click Support Downloads
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This will be a great add-on.
This would be fantastic and make the support process easier for everyone involved!
As input from Support - I greatly believe this would benefit everyone as a whole! Having one easy way to bundle everything up and get it primed, ready-to-go for Support will cultivate a lot more of a fluid ticket opening.
This would be a great addition.
great idea! would love to see this implemented.
This enhancement would greatly benefit Support by streamlining troubleshooting and automatically including the key diagnostic details that are often requested separately, reducing delays in resolving customer issues.
Thanks for submitting this feature request! I’ve captured it, and I agree, as well as our support team, this would make log collection easier. We’ll be discussing internally how to implement it in a secure way.
To get a sense of preference from the community, which approach would you prefer: push or pull?
- Push: The user clicks a button and provides the necessary information to upload logs.
- Pull: Nerdio signals when log/support collection is needed, and the local NME admin receives a notification to review and approve, after which the information is uploaded.
I think push would be the best. They can submit diagnostic data right when creating or updating a ticket — no waiting for Support to ask. It would eliminate delays caused by Support needing to request logs later. Push keeps control and visibility with the customer/admin and doesn’t require background signaling from Nerdio.
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