Nerdio Manager for Enterprise サポートの範囲

Nerdio Manager for Enterprise のサポートの範囲の概要については、以下の画像を参照してください。このサポートの範囲ガイドの PDF を ダウンロード して、チームと共有することもできます。Nerdio Manager for Enterprise に関するサポートの問題については、弊社チーム nme.support@getnerdio.com までお問い合わせください。

Nerdio_Support_Scope_081026.pdf

[en] Text-only version

表1 [en] In-scope support

[en] AVD Resources

[en] Modern Work

[en] Applications

[en] Operating System

[en] Infrastructure

  • [en] Hostpool creation and configuration

  • [en] Nerdio Auto-Scaling

  • [en] Desktop image creation

  • [en] FSLogix Installation and configuration

  • [en] Azure Local VM deployment

  • [en] AVD Insights Agent + Workspace setup

  • [en] Nerdio Advisor

  • [en] Azure Capacity Extender

  • [en] Policy deployment

  • [en] Policy Baseline deployment

  • [en] Intune device management

  • [en] Intune app deployment

  • [en] Scripted action execution

  • [en] FSLogix app masking/application rule sets

  • [en] Unified Application Management

  • [en] App Attach integration

  • [en] Image deployment

  • [en] Image version management

  • [en] Nerdio Manager Portal access


表2 [en] Out of scope

[en] AVD Resources

[en] Modern Work

[en] Identity

[en] Applications

[en] Operating System

[en] Infrastructure

  • [en] Architectural guidance/best practices

  • [en] AVD performance troubleshooting

  • [en] AVD session host availability troubleshooting

  • [en] Azure-side errors

  • [en] VM sizing recommendations

  • [en] Remote Desktop Client support

  • [en] Physical endpoints and peripherals

  • [en] FSLogix profile mounting/access troubleshooting

  • [en] RDS licensing

  • [en] Custom policy creation

  • [en] Policy management best practices and architecture

  • [en] Policy troubleshooting

  • [en] Group policy management/troubleshooting

  • [en] Directory sync service troubleshooting

  • [en] Authentication/MFA support

  • [en] Domain join troubleshooting

  • [en] UAM/Winget application package capture

  • [en] Custom scripted action troubleshooting

  • [en] OS level application troubleshooting

  • [en] Troubleshooting OS errors

  • [en] Troubleshooting performance

  • [en] Monitoring

  • [en] RMM and AV best practices

  • [en] Backup troubleshooting

  • [en] Sysprep error assessment/mitigation

  • [en] Azure Architecture guidance

  • [en] Azure Network/NSG troubleshooting

  • [en] VPN connection troubleshooting

  • [en] Azure backup/restore troubleshooting

  • [en] Azure Local cluster configuration/troubleshooting

  • [en] Custom REST API troubleshooting

  • [en] Console Connect OS installation and network troubleshooting

  • [en] Azure Policy


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