Intune Insights error when upgrading from NME 7.0 to 7.1

There is a known issue when upgrading from NME v7.0 to v7.1 where you might encounter a 500 (Internal Server Error) when using Intune Insights.

When upgrading from NME v7.0 to v7.1, you may encounter HTTP 500 errors in two areas:

• When launching Intune Insights.

• During the Intune synchronization process (even if run manually).

The cause

This issue can occur if the database upgrade step times out during the IIS application startup sequence. The timeout may leave the system in an inconsistent state, resulting in 500 errors when accessing components that rely on the updated schema.

Workaround

If you experience this issue, you can manually complete the upgrade process by following the workaround steps.

To implement the workaround:

1. Navigate to your Azure Portal, and sign in.

2. Navigate to the Web App running Intune Insights.

3. Navigate to Settings section, select the arrow to expand it, and then select Environment variables.

4. In the App settings section, search for WEBJOBS_IDLE_TIMEOUT. and set the value to 3600.

5. Select Apply.

   

   Note: If the WEBJOBS_IDLE_TIMEOUT setting does not exist, then you need to add it and set the value to 3600.

6. Select Apply again.

   Note: When confirmed, the Web app will be restarted.

7. From the WebJobs tab, locate and manually run the job titled DatabaseMaintenance by selecting the run icon.

   

This completes the upgrade process resolving the 500 errors.